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Receptionist/Administration Officer

Author: Administrator Account/Tuesday, March 6, 2018/Categories: Careers



Title:                                Receptionist/Administration Officer


Department:                    Administration


Reports to:                       Business Manager


Time:                               Part-Time (15-20 Hours per week)


Award & Classification:   Clerks Private Sector Award 2010 (above Award rates apply)


Company Details


Mission Statement:         We at Bendigo Truck Centre are dedicated to providing a service that will exceed the expectations and needs of our customers


Values:                            As a company, and as individuals, we value:

·      Safety.

·      Integrity.

·      Excellence.

·      Teamwork.

·      Commitment. 

·      Respect.

·      Continual Improvement


BTC’s mission and values form part of the performance review process. Employees are expected to work within our values.


Summary Position Description


The Receptionist/Administration Officer will provide friendly customer service via reception, and administrative support to the Business Manager and business in general.


Key Result Areas


·         Customer Service/Reception

·         General Administration

·         Financial Administration




Major Duties and Responsibilities


1)        Customer Service/Reception

·           Answer all incoming calls, correspondence, email and fax enquiries and direct to appropriate staff

·           Ensure all visitors are greeted in a friendly and hospitable manner

·           Ensure that the reception and entry area are safe, clean and maintained to high standards at all times

·           Collect and distribute incoming and outgoing mail


2)        General Administration

·           Provide general administrative support to Business Manager and other managers in consultation with the Business Manager, through activities including but not limited to word processing, filing, collating information, maintaining office supplies, maintaining company leave calendar, other duties as required.

·           Maintain accuracy of company database management system

·           Maintain supplies of stationary, amenities and consumables

·           Assist staff with queries relating to debtors and creditors

·           Provide internal documentation to departments, as required


3)        Financial Administration

  • Maintain petty cash
  • Reconcile banking and prepare deposits
  • Liaise with debtors and creditors
  • Follow up outstanding debt with customers
  • Enter creditor invoices and reconcile to statements and financial system
  • Prepare payments to creditors
  • Enter end of month internal debtor journals


4)        Other Duties

·           Support the Business Manager and other managers and staff in consultation with the Business Manager

·           Other duties as assigned


Consults with


·         Business Manager

·         Other finance and administration staff

·         Staff within Truck Sales, Spare Parts and Service

·         Customers including visitors and debtors/creditors




Key Selection Criteria


·         Current Driver Licence

·         Successful completion of a Police Records Check

·         Excellent interpersonal skills and good written and verbal communication skills

·         Good planning, organisational and time management skills and ability to meet deadlines

·         Ability to learn on the job and adapt to new software and processes

·         Well presented

·         Experience in an office environment with exposure to reception and broad administration duties

·         General proficiency with computers and comprehensive skills in Microsoft Office applications including Word, Excel, Outlook.




·           Treat all employees and customers fairly, courteously, and with dignity

·           Pro-actively participate in a team environment

·           Demonstrate superior customer service behaviour for all interactions with customers and employees

·           Be prompt and available for flexible scheduling and backfilling leave

·           Accept direction, follow instruction and work well with other people

·           Ask questions when in doubt

·           Maintain profession appearance and attitude



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